Welcome to Fast Global Service. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at [email protected].
When you visit our website https://fastglobalservice.com/ and use our visa processing services, you trust us with your personal information. We take this trust seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
1. Information We Collect
As a professional visa processing agency, we collect “Personally Identifiable Information” (PII) necessary for the submission of Singapore visa applications.
- Personal Identity Data: Full name, gender, marital status, date of birth, and passport details.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Financial Data: Bank statements, solvency certificates, and payment card details (processed securely).
- Professional Data: Trade licenses, No Objection Certificates (NOC), Student IDs, and employment history.
- Sensitive Documents: Scanned copies of NID, Birth Certificates, and Vaccine Certificates.
2. How We Use Your Information
We use the information we collect or receive:
- To Facilitate Visa Processing: We share your data with the Singapore Embassy/Consulate specifically for your visa application.
- To Communicate with You: Sending updates regarding your application status or requests for additional documentation.
- To Improve Our Services: Analyzing how users interact with our website to provide a better user experience.
- For Legal Compliance: To comply with the laws of Bangladesh and the regulations set by international diplomatic missions.
3. Data Retention and Security
We understand the sensitivity of visa documents.
- Security: We implement industry-standard physical and electronic security measures at our Gulshan Office to prevent unauthorized access to your passports and financial records.
- Retention: We only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy (i.e., until your visa processing is complete), unless a longer retention period is required by law.
4. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share information with:
- Embassy Authorities: To process your legal visa application.
- Service Providers: Such as delivery/courier services to return your passport.
- Legal Necessity: If required by law enforcement or government authorities in Bangladesh.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience. Cookies help us understand which sections of our website are most popular and how users navigate them. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.
6. Your Rights
Under relevant data protection guidelines, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of any inaccurate data.
- Withdraw your consent for processing (Note: Withdrawing consent during an active visa application will result in the cancellation of the process without a refund).
7. Non-Refundable Policy
By using our services, you acknowledge that all fees paid (Visa Fee & Service Charge) are strictly non-refundable as they are used for government payments and administrative processing immediately upon submission.
8. Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date, and the updated version will be effective as soon as it is accessible.
9. Contact Us
If you have questions or comments about this policy, you may contact our Data Protection Officer at:
Fast Global Service Office Address: Ventura Avenue, (5th floor), CWN (C) – 8/B, Gulshan Avenue, Bir Uttam Mir Shawkat Sharak, Dhaka 1212. Phone: 01975-557941
Email: [email protected] Website: https://fastglobalservice.com/